Once you have confirmed that the In-App purchase was made from your current Apple / Google ID, you can purchase again, instead of using the “restore purchase” option.

If you don’t know how to check your purchase history, please check the following links for help:Ģ. Make sure that you have bought In-App purchase for Remote Mouse from the current Apple / Google ID you are currently logged in. Click the lock icon again to prevent further changes (optional)ġ. Click the plus sign and add Remote Mouse to the whitelistĦ. Click the lock icon in the lower left corner and enter your Mac password to unlock itĥ. Switch to “Privacy” and select “Accessibility”Ĥ. Click the Apple Logo icon in the upper left corner of your screen, and select “System Preferences”ģ. If you did not operate correctly in the above step, MacOS will not prompt again, so please do it manually:ġ. Please choose “Open System Preferences” and add Remote Mouse to Accessibility. The first time that you use Remote Mouse under an updated version of MacOS, you will be prompted to grant access. Check this video or follow the below instructions to set up. You can check if there is a new version available by opening to the desktop app window, clicking “About” and click “Check clicking “check for update”.ĭue to the updated system mechanism, you must grant access for Remote Mouse so that the app can work properly. If you are using a Windows computer, and just updated the mobile app, please also update the Windows desktop app to the latest. I can’t move the mouse cursor on my computery? (Windows)

For iPhone, please make sure that Remote Mouse is allowed to access local WiFi in “Settings > WLAN > Apps Using WLAN & Cellular”.Ģ. You can go to Settings of your mobile device, find and click on the currently connected Wi-Fi, select “Forget this network” to reset the Wi-Fi, and then reconnect.Ĩ. Some router settings may affect connection. If you have successfully connected to this computer before, you can also try to connect via “History”.ħ. Try manually connecting by scanning QR code or entering computer’s IP address, which both can be found on the Remote Mouse desktop app.Ħ. Your mobile device and computer are connected to the same Wi-Fi.ĥ. The Wi-Fi option of your mobile device is turned on.Ĥ. Your computer’s firewall or any other anti-virus software is not blocking Remote Mouse.ģ. Make sure that the Remote Mouse desktop app is running rightly on your computer.Ģ. Please refer to the following steps for troubleshooting:ġ.

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